Redfish Technology, Inc. http://www.redfishtech.com/

Job Details:
#17981 Senior Salesforce Leader - Clean Economy Business Consulting

Area: New York, New York



Position: Senior Salesforce Leader



Description:

This is a new role for my client, which is increasing its focus on Salesforce.com as a critical tool for long-term, strategic CRM and for more efficient firm operations. The Senior Salesforce Leader is responsible for leading all aspects of their Salesforce, including an initial project to integrate and optimize two distinct Salesforce instances within our 300-person professional services organization. This individual will form a deep understanding of their marketing, communications, thought, leadership, public relations, sales, and partner delivery models, and develop a strategic plan for updating Salesforce to support their key business objectives. This individual will interact directly with colleagues throughout all areas of the business, and will be responsible for overseeing any analysts, consultants, or third party vendors who may support the internal integration project or the day-to-day operations of the Salesforce system and associated plugins. The candidate should have a proven track record of successfully designing and activating enterprise-wide Salesforce strategies. Experience with people-driven, professional services firms a plus.



The Senior Salesforce Leader, should strive to inspire and impact their culture, actively contributing and adding value to the organization’s initiatives, and to live and embrace the Leadership Framework, incorporating those attributes to be an exemplar of our core values of integrity, humility, passion and truth in pursuit of our mission to inspire principled performance.



Position Responsibilities:

Strategic Ownership of Salesforce.com

Act as the primary business owner of Salesforce.com for them, responsible for all strategic and financial oversight of the Salesforce function

- Communicate and collaborate regularly with senior leaders of the organization to ensure that Salesforce supports the strategic priorities of the organization

- Work closely with Enlistment and Marketing colleagues to enhance the firm’s understanding of partner segments and relationship life cycles

- Collaborate with their solutions leaders to develop perspectives on capabilities that can be used to assess the progress and quality of the firm’s contracted projects and client service

- Research, develop, and gain buy-in for a long-term CRM strategy for the organization, taking into account immediate integration and optimization needs (first 1-2 months)

- As part of the strategy development process, determine: which existing Salesforce configurations and processes should be kept; which should be improved upon; which should be replaced; and what new capabilities / processes should be added

- Additionally, the candidate’s strategy should include: a detailed implementation roadmap with logical sequencing of changes to be made / functionality to be added; a detailed budget; detailed staffing / training requirements



Project Management

- Direct the first phase of strategy implementation, including: integration, optimization, and stress-testing (estimated to be at least 6 months)

- Oversee ongoing implementation, regular updates, and new functionality which may be layered into the system after the initial integration/optimization phase

- Oversee a program of regular reporting and insight-gathering to ensure that Salesforce continues to support year-to-year business goals as well as a long term trajectory of impact and adoption in the marketplace and permits qualitative analytics on our performance against sales and strategic market growth objectives

- Supervise any analysts, consultants, or third party vendors necessary to support advanced Salesforce development or implementation

- Plan and oversee the execution of all data conversion activities from the two existing instances of Salesforce

- Oversee data quality initiatives and testing on ongoing basis after integration activities are complete



Support & Training

- Act as the on-site, go-to person for colleagues with important strategic, technical, or adoption-related questions related to Salesforce

- Create and oversee an ongoing user training and adoption program and provide accountability mechanisms where appropriate to help achieve the overall strategy

Research

- Stay on top of industry best practices and new developments in Salesforce than can improve the business or can drive more value with partners and prospects



Apply Now:

Send your resume to:

17981-MH51@apply.maxhire.net



Contact:

Ryan Thomson

Ryan@redfishtech.com

Tel. 408-719-0200

Redfish Technology

www.RedfishTech.com

Leading Recruiters in the High-Tech and Green Energy sectors.



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